We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it.
- Be unworn or unused, with tags, and in its original packaging.
- Include the receipt or proof of purchase.
To start a return, please contact us at info@evasjoy.com. Returns must be sent to the following address:
5456 Dunmere Ln, Dublin, OH 43017
If your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was sent.
For any questions about returns, please contact us at info@evasjoy.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately at info@evasjoy.com if:
- The item is defective.
- The item was damaged during shipping.
- You received the wrong item.
Claims for missing or delayed shipments must be submitted within 14 days of delivery.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants).
- Custom products (e.g., special orders or personalized items).
- Personal care goods (e.g., opened or used beauty products).
- Hazardous materials, flammable liquids, or gases.
If you have questions or concerns about your specific item, please get in touch with us at info@evasjoy.com.
Note: Sale items are final and sold "as is". They are not eligible for returns or exchanges.
Restocking Fee
For non-defective items, a restocking fee of 10% may apply. This fee will be deducted from your refund.
Exchanges
The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, without needing to provide justification.
To be eligible for a return:
- The item must be in the same condition that you received it.
- It must be unworn or unused, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether your refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Note: It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@evasjoy.com.
State-Specific Requirements
We comply with all applicable state laws, including California's requirements regarding defective or damaged items.
