We aim to provide a seamless and efficient shipping experience for all our customers. Please review our shipping policy below for details on timelines, costs, and other important information.
Processing Times
- All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another email notification once your order has shipped.
Note: Processing times may be extended during peak seasons or due to unforeseen delays.
Shipping Rates and Delivery Estimates
Shipping rates are calculated at checkout based on your location and order weight. Estimated delivery times are as follows:
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Standard Shipping: 5-7 business days.
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Expedited Shipping: 2-4 business days.
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International Shipping: 7-14 business days.
Note: Delivery times may vary due to carrier delays, customs processing (for international orders), or weather conditions.
Shipping Restrictions
We currently ship to the following locations:
- United States (all 50 states, including APO/FPO addresses).
- Canada, Mexico, and select international locations.
For international shipping inquiries, please contact us at info@evasjoy.com.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment status.
If you have not received your tracking information, please contact us at info@evasjoy.com.
Customs, Duties, and Taxes (International Orders)
For orders shipped outside of the United States:
- Customs and import duties may be applied once the shipment reaches its destination.
- The customer is responsible for these charges.
We recommend checking with your local customs office for more information before placing your order.
Shipping Address Changes
If you need to update your shipping address, please contact us at info@evasjoy.com within 24 hours of placing your order.
Note: Once an order has shipped, we are unable to make changes to the delivery address.
Lost, Stolen, or Damaged Packages
We are not responsible for lost, stolen, or damaged packages once the order has been handed over to the shipping carrier.
If your package is marked as delivered but you have not received it:
- Please check with neighbors or your local delivery office.
- Contact the carrier directly for assistance.
- If the issue remains unresolved, contact us at info@evasjoy.com within 7 days of the delivery date.
For damaged items, please provide clear photos of the packaging and product for our team to evaluate and resolve the issue.
Shipping Delays
We strive to meet our delivery estimates; however, delays can occur due to:
- Weather conditions.
- Carrier issues.
- Customs processing for international orders.
In such cases, we appreciate your patience and will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about shipping, please reach out to us at info@evasjoy.com.
